Sub-processors
Sub-processors
Sub-processors
Sub-processors
Sub-processors
Last Updated: Apr 13, 2025
1. Consumer Intelligence Sub-Processors
Sub-Processors for Brandwatch Consumer Research (BCR), Vizia, and ReviewsWe primarily use AWS and GCP for cloud hosting, and supplement those services with small presences in Linode and Aiven. These Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web ServicesCloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerBelgiumhttps://cloud.google.com/security/privacy/Linode, LLCCloud hosting providerUnited Kingdomhttps://www.linode.com/legal-privacy/Aiven, Ltd.Cloud hosting providerBelgium and Irelandhttps://aiven.io/privacy
Sub-Processors for Optional API AccessBrandwatch uses certain additional Sub-Processors to assist specific customers with a subscription to Brandwatch API Access, who have chosen to connect their internal IT systems with the Brandwatch platform via an Application Programming Interface. Those Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyGoogle LLCAPI ManagementEuropean Unionhttps://cloud.google.com/security/privacy/Cloud Elements, Inc.API integrationUnited Stateshttps://cloud-elements.com/privacy/
Optional Third-Party AI FeaturesBrandwatch offers various features throughout the Consumer Intelligence Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyOpenAI OpCo, LLCArtificial Intelligence servicesUnited Stateshttps://openai.com/policies/privacy-policy
2. Social Media Management Sub-Processors
Sub-Processors for Optional Advertise and Measure ModulesBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Advertise and/or Measure Modules. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermanyhttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerNetherlandshttps://cloud.google.com/security/privacy/
Sub-Processors for Optional Publish and Engage ModulesBrandwatch uses an additional Sub-Processor to provide services to specific customers with a subscription to the Publish and/or Engage Modules. This Sub-Processor may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processor's Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermanyhttps://aws.amazon.com/privacy/
Sub-Processors for Optional Listen ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Listen Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web ServicesCloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerBelgiumhttps://cloud.google.com/security/privacy/Linode, LLCCloud hostin providerUnited Kingdomhttps://www.linode.com/legal-privacy/Aiven, Ltd.Cloud hosting providerBelgium and Irelandhttps://aiven.io/privacy
Sub-Processors for Optional Benchmark ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Benchmark Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerUnited States & Germanyhttps://aws.amazon.com/privacy/
Sub-Processors for Optional Influence ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Influence Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/
Optional Third-Party AI FeaturesBrandwatch offers various features throughout the Social Media Management Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyOpenAI OpCo, LLCArtificial Intelligence Services for data analysis and communications recommendationsUnited Stateshttps://openai.com/policies/privacy-policy
3. Brandwatch as a Data Controller of Prospect and Platform User Data
Sub-Processors for service proceduresBrandwatch uses certain Sub-Processors to manage usage data within our platforms, provide support, and enable in-platform customer communications. Those Sub-Processors may process prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermany & Irelandhttps://aws.amazon.com/privacy/Google LLCCloud hosting providerEuropean Unionhttps://cloud.google.com/security/privacy/Zendesk, Inc.Customer support communications provider and business messaging platformUnited Stateshttps://www.zendesk.com/company/customers-partners/privacy-policy/Intercom R&D Unlimited CompanyCustomer support communications providerUnited Stateshttps://www.intercom.com/terms-and-policies#privac
ySub-processors
Sub-processors
Sub-processors
Sub-processors
Sub-processors
Last Updated: Apr 13, 2025
1. Consumer Intelligence Sub-Processors
Sub-Processors for Brandwatch Consumer Research (BCR), Vizia, and ReviewsWe primarily use AWS and GCP for cloud hosting, and supplement those services with small presences in Linode and Aiven. These Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web ServicesCloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerBelgiumhttps://cloud.google.com/security/privacy/Linode, LLCCloud hosting providerUnited Kingdomhttps://www.linode.com/legal-privacy/Aiven, Ltd.Cloud hosting providerBelgium and Irelandhttps://aiven.io/privacy
Sub-Processors for Optional API AccessBrandwatch uses certain additional Sub-Processors to assist specific customers with a subscription to Brandwatch API Access, who have chosen to connect their internal IT systems with the Brandwatch platform via an Application Programming Interface. Those Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyGoogle LLCAPI ManagementEuropean Unionhttps://cloud.google.com/security/privacy/Cloud Elements, Inc.API integrationUnited Stateshttps://cloud-elements.com/privacy/
Optional Third-Party AI FeaturesBrandwatch offers various features throughout the Consumer Intelligence Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyOpenAI OpCo, LLCArtificial Intelligence servicesUnited Stateshttps://openai.com/policies/privacy-policy
2. Social Media Management Sub-Processors
Sub-Processors for Optional Advertise and Measure ModulesBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Advertise and/or Measure Modules. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermanyhttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerNetherlandshttps://cloud.google.com/security/privacy/
Sub-Processors for Optional Publish and Engage ModulesBrandwatch uses an additional Sub-Processor to provide services to specific customers with a subscription to the Publish and/or Engage Modules. This Sub-Processor may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processor's Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermanyhttps://aws.amazon.com/privacy/
Sub-Processors for Optional Listen ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Listen Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web ServicesCloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerBelgiumhttps://cloud.google.com/security/privacy/Linode, LLCCloud hostin providerUnited Kingdomhttps://www.linode.com/legal-privacy/Aiven, Ltd.Cloud hosting providerBelgium and Irelandhttps://aiven.io/privacy
Sub-Processors for Optional Benchmark ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Benchmark Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerUnited States & Germanyhttps://aws.amazon.com/privacy/
Sub-Processors for Optional Influence ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Influence Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/
Optional Third-Party AI FeaturesBrandwatch offers various features throughout the Social Media Management Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyOpenAI OpCo, LLCArtificial Intelligence Services for data analysis and communications recommendationsUnited Stateshttps://openai.com/policies/privacy-policy
3. Brandwatch as a Data Controller of Prospect and Platform User Data
Sub-Processors for service proceduresBrandwatch uses certain Sub-Processors to manage usage data within our platforms, provide support, and enable in-platform customer communications. Those Sub-Processors may process prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermany & Irelandhttps://aws.amazon.com/privacy/Google LLCCloud hosting providerEuropean Unionhttps://cloud.google.com/security/privacy/Zendesk, Inc.Customer support communications provider and business messaging platformUnited Stateshttps://www.zendesk.com/company/customers-partners/privacy-policy/Intercom R&D Unlimited CompanyCustomer support communications providerUnited Stateshttps://www.intercom.com/terms-and-policies#privac
ySub-processors
Sub-processors
Sub-processors
Sub-processors
Sub-processors
Last Updated: Apr 13, 2025
1. Consumer Intelligence Sub-Processors
Sub-Processors for Brandwatch Consumer Research (BCR), Vizia, and ReviewsWe primarily use AWS and GCP for cloud hosting, and supplement those services with small presences in Linode and Aiven. These Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web ServicesCloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerBelgiumhttps://cloud.google.com/security/privacy/Linode, LLCCloud hosting providerUnited Kingdomhttps://www.linode.com/legal-privacy/Aiven, Ltd.Cloud hosting providerBelgium and Irelandhttps://aiven.io/privacy
Sub-Processors for Optional API AccessBrandwatch uses certain additional Sub-Processors to assist specific customers with a subscription to Brandwatch API Access, who have chosen to connect their internal IT systems with the Brandwatch platform via an Application Programming Interface. Those Sub-Processors may process both social media user personal data, as well as the personal data of prospects and customers.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyGoogle LLCAPI ManagementEuropean Unionhttps://cloud.google.com/security/privacy/Cloud Elements, Inc.API integrationUnited Stateshttps://cloud-elements.com/privacy/
Optional Third-Party AI FeaturesBrandwatch offers various features throughout the Consumer Intelligence Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyOpenAI OpCo, LLCArtificial Intelligence servicesUnited Stateshttps://openai.com/policies/privacy-policy
2. Social Media Management Sub-Processors
Sub-Processors for Optional Advertise and Measure ModulesBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Advertise and/or Measure Modules. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermanyhttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerNetherlandshttps://cloud.google.com/security/privacy/
Sub-Processors for Optional Publish and Engage ModulesBrandwatch uses an additional Sub-Processor to provide services to specific customers with a subscription to the Publish and/or Engage Modules. This Sub-Processor may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processor's Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermanyhttps://aws.amazon.com/privacy/
Sub-Processors for Optional Listen ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Listen Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web ServicesCloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/Google Cloud PlatformCloud hosting providerBelgiumhttps://cloud.google.com/security/privacy/Linode, LLCCloud hostin providerUnited Kingdomhttps://www.linode.com/legal-privacy/Aiven, Ltd.Cloud hosting providerBelgium and Irelandhttps://aiven.io/privacy
Sub-Processors for Optional Benchmark ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Benchmark Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerUnited States & Germanyhttps://aws.amazon.com/privacy/
Sub-Processors for Optional Influence ModuleBrandwatch uses certain additional Sub-Processors to provide services to specific customers with a subscription to the Influence Module. Those Sub-Processors may process both social media user personal data and prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerUnited Stateshttps://aws.amazon.com/privacy/
Optional Third-Party AI FeaturesBrandwatch offers various features throughout the Social Media Management Platform that rely on third-party tools. These features are available to customers optionally and can be toggled on or off in the User Admin console. Language within the features will indicate when a Sub-Processor is in use and which one it is.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyOpenAI OpCo, LLCArtificial Intelligence Services for data analysis and communications recommendationsUnited Stateshttps://openai.com/policies/privacy-policy
3. Brandwatch as a Data Controller of Prospect and Platform User Data
Sub-Processors for service proceduresBrandwatch uses certain Sub-Processors to manage usage data within our platforms, provide support, and enable in-platform customer communications. Those Sub-Processors may process prospect and customer personal data.
NameDescription of ProcessingLocation of ServersLink to Sub-Processors' Privacy PolicyAmazon Web Services, Inc.Cloud hosting providerGermany & Irelandhttps://aws.amazon.com/privacy/Google LLCCloud hosting providerEuropean Unionhttps://cloud.google.com/security/privacy/Zendesk, Inc.Customer support communications provider and business messaging platformUnited Stateshttps://www.zendesk.com/company/customers-partners/privacy-policy/Intercom R&D Unlimited CompanyCustomer support communications providerUnited Stateshttps://www.intercom.com/terms-and-policies#privac
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